Service delivery policy
All AspireRise Ventures Limited services are delivered digitally. We do not ship physical goods.
What happens after you pay
- You receive an email confirmation with your booking reference.
- Within 2 working days, we contact you to schedule your first session or ask for the documents we need.
- Your service is delivered within the time stated on the Services & Fees page, counted from when we receive the information we need.
How services are delivered
- Sessions take place by video call (Google Meet, Zoom or Microsoft Teams). In-person meetings in Dublin are available on request.
- Reports, shortlists and document feedback are sent by email as PDF or Word files.
Service period
Single sessions must be used within 3 months of payment. Packages run for the period stated in the service description, up to a maximum of 6 months. We do not take payment for any service due to start more than 6 months after booking.
Delays
If we cannot meet a stated delivery time, we tell you by email and offer a new date or a refund for the undelivered part.
Proof of delivery
We keep records of sessions held and files sent for 18 months, so either side can confirm what was delivered.
Where we serve
We are based in Ireland and serve clients worldwide, except in countries subject to EU or UN sanctions.